1.    Write down a conflict that your team or department is currently grappling with.

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2.    What are some things you can say to the group in order to frame the conflict for them? Find ways to talk about it as separate from the group itself, versus “us against them.”

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3.    What can you do to help the group solve this conflict?

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4.   

If this situation calls for your intervention, which one of the four conflict models will work best in this situation?  Write it down.  Use these Action Steps to help you reach a solution.

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