The markets are showing a hint of optimism. Larry Summers, chairman of the National Economic Council, and the president’s top economic adviser, predicts that the economy's freefall will soon end. So your company has survived this far, through various coping mechanisms, cut-backs and resource reallocations. During this time, you have probably seen some of your partners or clients walk away from your relationships, and you have likely spent time and energy maintaining others. Right now, your push should be to continue casting the net to create community around your product and services, whether it is through social networks, email campaigns or direct calls. That being said, you will also need to go back and take a hard look at the potential of the members that your net has caught.
As the economy picks up, you likely will need to capture some high potential clients, if you haven't already. Of course, you want to service all of your clients, but success with high potential clients will help you continue to offer great products and services to the smaller-yield clients, too. In short, are you ready for pent-up demand to be unleashed? The organizations that have prepared will make the "big catch" in the next few years.
Trust
Many companies, indeed, many industries, have lost the trust of the consumer. Even though your company has likely continued to offer the same goods and services it always has, consumers are more skeptical than ever. Is there anything you can do to highlight mutual trust that you share with them?
Develop your back-up plan. How long will the current recession last? Will the recovery be gradual or dramatic? We can hardly speculate. Either way, do you have a back-up plan? Now is the time to run various scenarios.
By putting all of these recommendations into practice, you and your organization will be much more skilled at adjusting to the new economic climate, as it unfolds before us all.