Carol Kinsey Goman

Have you often caught yourself wondering what it means when your boss is sitting with her legs crossed at the ankles while she speaks to you, or what the impact of a long blink may be from the client you are negotiating with?...

No? Maybe you should. There is a bundle of information we’re receiving in our everyday conversations that doesn’t register through our ears. In her new book, The Nonverbal Advantage (Berrett-Koehler, 2008), author Carol Kinsey Goman doesn’t ignore what we would consider the obvious signals (think “thumbs up”) but she spends the bulk of our time with subtler signals holding graver impacts for those who miss them.

Of particular interest in our ever shrinking world is Chapter 9, which deals with global cultures and the differences in the physicality, or “Kinesics” of communication. Learn which cultures invite contact and which take offense, and what types of contact may cause the most concern.

Elsewhere in the book tips abound for improving service, leadership, sales, teams and more. This well illustrated and to-the-point written book make the nearly 200 pages zip by while giving you the best chance for absorption. We highly recommend picking this up!