Consider completing the following self-assessment to see how you handle difficult situations. By understanding your personal approach to conflict you can better see which of the three conversations is yours.

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1.       What do you do well in difficult situations involving conflict?





2.      What pushes your buttons? When do you lose it?





3.      What have you seen others do well that you would like to learn how to do?





4.      Where do you still need to improve?





5.      How do you plan to do that?