August 15, 2008

Career Advancement Through Performance Improvement

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What are you learning today?

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"Wise men talk because they have something to say; fools talk because they have to say something"

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"It takes two to speak the truth – one to speak and another to hear. "

-Will Rogers



Table of Contents:
Keeping Up: Current Events
Making Leadership Decisions Without Blinders
Where Are You Going?
Book Report
Situation Room
Author Q & A
Hottest Deals


Keeping Up: Current Events

The Balanced Scorecard Reach Expands

Not long ago the work of Kaplan and Norton was relegated to measurement of corporate effectiveness reserved mostly for HR types, but no longer. There are now successful implementations being used to judge subcontractors such as plumbers, construction crews, and others who have typically avoided rigorous corporate measures.

Wal-Mart is Looking for Green Stories

The box-store juggernaut is currently asking their suppliers for "green" stories surrounding their products in a promotion for their 2009 Earth Month promotions. During the promotions the stores will be featuring products that focus on recycling, waste reductions, community impact, and natural resources.

LMS Marketplace Shifting Towards Open Source

Tightening economic times combined with the increased ease of implementation and the growing availability of IT freelancers with course-building experience has led to a noticeable growth in the open-source market for organizational e-learning, especially in the small to medium sized marketplace.

A Matter of Trust

ASTD reports that a New Jersey consulting firm, BlessingWhite, conducted a survey that shows that while 75% of respondents "Agree or Strongly Agree" to a statement regarding trusting their manager the number dips to just 53% when the same question is asked about senior leaders.

Making Leadership Decisions Without Blinders

Chance favors only the prepared mind.
  – Louis Pasteur

Making decisions as a leader means relying on equal parts data and gut instinct.

Failing decisions are rarely the fault of poor cognitive ability, but rather because of a poor process to reaching decisions. Gathering and disseminating the information that allows for informed decisions needs to be done with skill.

All too often decision makers follow instinct, experience, and ego rather than taking the time to involve others who could assist in a more effective and sound decision.

One of the more interesting phenomena in decision making, and the justification of our selections, is choice blindness. In scientific study Social Scientist Peter Johansson presented two choices in which they showed male and female participants different female faces on cards. The participants were then asked to make a decision as to which face was more attractive.

Sounds simple so far, but here is the twist:


Where Are You Going?

"You can't row a boat in two directions at the same time"
  - Anonymous

What? You haven't mapped out your career already? Don't worry just yet. You’re still in the majority, but you shouldn't stay there for very long. More and more individuals, and companies, are making career mapping part of the picture. Whether for development purposes or as part of an organizational succession planning process they are finding that involving the employees rather than simply relying on a few individuals in management has its benefits.

With the current economic picture even those who had long considered themselves to be locked into their careers have been forced with reevaluating. Cutbacks, mergers, and shifts have left many companies at crossroads and many careers in a state of disorientation. Creating a career map can become a lifeline for hardworking employees who have gotten off track, or who simply want something different and need guidance on their way.


Book Report

The Age Curve
The Age Curve isn't a sales and marketing book, it's a profit opportunity awareness book – and it might be the most important thing you read in the next five years. Kenneth Gronbach's new title (AMACOM, 2008) takes the lid off of Generational Awareness as a buzz word and lays it out as a chance to gain insight into how we've come to our current financial state, and where we're headed.

So much of the information we asked to swallow as it pertains to generational impact seems to stick to the typical "If you are a boomer that means you like..." jargon that has always felt a little too much like the daily horoscope.

Read more...



Situation Room
You’ve just attended an eye opening seminar regarding the damaging effects of workplace bullying. The statistics shocked you. There was clear information regarding the effect on morale, productivity, and your business unit’s bottom line. During the event you could begin to feel a lump develop in your throat, as a supervisor of several employees in your department seemed to take shape in your mind as the perfect description of what an office bully looked like was laid out.

Over the past two years you have fielded several complaints from front line workers regarding the degrading way they were addressed by the supervisor, and how they often felt threatened by her words. She is an effective and hardworking supervisor who’s production numbers always seem to be on a satisfactory level when judged against her peers, but who’s staff turnover numbers nearly double the average. You’ve spoken to her on several occasions about addressing staff in a more positive way but have written some of the complaints off simply as “Jane being Jane”.

Lately, however, things have taken a turn for the worse. Two workers have reported her bullying behaviors to Human Resources after an incident where she berated them and threatened their jobs after they insisted on taking a scheduled break during an important project. These workers had no violations in their work files and are generally looked upon as unofficial leaders of the front line staffers. Upon complaining to HR they were told that unless there is a violation of law such as an incident of violence or legally tracked workplace harassment that there is no recourse and that they should ask for transfers if the behavior continued. The report to HR reflects poorly on you as a department head. You desperately want to avoid a negative workplace, and accept that you should have acted sooner. Armed with this new information you want to take a more proactive role in putting an end to losing your best front-line workers, but don’t want to end up losing a productive supervisor in the process, as they are extremely scarce in your industry.

You return from your seminar, call Jane, and ask her to come in to your office in 15 minutes.

Send in your situations!



Author Q & A

Five Questions with Jim Horan

Our expert author this week is Jim Horan, President and CEO of the One Page Business Plan Company and author of The One Page Business Plan … the best selling business planning book on Amazon.com. He is also the developer of The One Page Planning and Performance System.

Jim founded his company in 1990 after nearly two decades in senior level financial positions with Shaklee Corporation and Bayer Pharmaceuticals. Over the past 17 years, his company has helped thousands of businesses achieve sustainable cash flow and profit growth.

He was good enough to lend us some of his time for our “Five Questions” section this week, and although his business planning process can capture business’s entire future on a single page his answers here provide volumes of useful information.

Read more...


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